RESERVATIONS

To make a reservation, please email the following information to danaudaunchalets@gmail.com:

  1. For guest making the reservation:
    Full name
    MyKad / Passport Number
    Contact number
    Total number of guests & their full names (children included)

     

  2. Emergency contact:
    Full name
    Contact number / Email

     

  3. Choice of chalet(s) from the following list:
    Hillside Cottage
    Danau Daun Cottage
    Teratak Air

     

  4. Check in date and check out date
     

  5. BBQ requests:
    # BBQ steel nets - RM 5 per piece
    # Charcoal - RM 10 per packet (2kg)

    For BBQ, food, drinks, cooking equipment / utensils, BBQ tongs, skewers, lighters / matches / fire starters, etc ARE NOT PROVIDED. You are encouraged to bring your own plates, bowls, mugs, forks and spoons (disposable if possible).

If the chalet is available on the requested date, we will reply your email with a quotation and payment details.

 

Full payment is required to be paid via bank transfer within 24 hours to confirm your reservation. 

After payment is made, please email us the receipt and we will confirm your reservation. A confirmation slip with your reservation number will be emailed to you within 24 hours.

 

*All personal data provided will be kept confidential. We will not disclose your personal information to a third party without your consent, unless we are required or authorised to do so by law.

  • Reservations can be made via email only.

  • All payments are accepted via bank transfers only. 

  • Walk-ins are not accepted. 

  • Outside or unregistered guests are not allowed to enter the premises.

  • In-house guests are not allowed to invite outside or unregistered guests.

Due to the COVID-19 pandemic, we cannot accept entry of guests who are having any of the following symptoms:
 

  • Fever (above 37.5°C) 

  • Cough

  • Sore Throat

  • Difficulty Breathing

  • Flu

If guests are experiencing any of the above mentioned symptoms after a confirmed booking and payments made, please let us know as soon as possible. We can work on an alternative available date.

 

CANCELLATION

Please inform us via email at least 48 hours before your check in date to cancel your reservation with a full refund. Cancellations made within less than the 48 hours are not eligible for any refunds.

For reservations confirmed within two days or less before your check in date, only 40% of total amount paid can be refunded if you wish to cancel your reservation.

 

If you would like to change your reservation to a different date (depending on availability), please inform us via email at least 48 hours before your check in date.    

CHECK IN

EARLIEST CHECK IN TIME: 2:00 P.M.

When you arrive at the reception area, please remain in your vehicles. We will come to you and begin the check in process from there. To all guest, kindly wear your face masks during check in.

For the guest who made the reservation, please provide your full name, MyKad / Passport and reservation numbers.

 

ALL GUESTS WILL BE SCREENED FOR BODY TEMPERATURE AND ASKED IF THEY HAVE ANY OF THE FOLLOWING SYMPTOMS. 

  • Cough

  • Sore Throat

  • Difficulty Breathing

  • Flu

If all guests show no signs of symptoms or temperature higher than 37.5°C, we can proceed with check in. 

The key to the chalet is placed near the chalet entrance.

 

We advise that guests stay at their respective chalets as much as possible for the duration of their stay. 

We hope that you will enjoy your stay at Danau Daun Chalets.

As stipulated by the Ministry of Health (MOH) and Malaysian National Security Council (MNSC), if any guest in the group is having any of the symptoms listed above, or body temperatures higher than 37.5°C, the group will not be allowed to check in or enter the premise. Guests are advised to seek medical attention as soon as possible. As for the reservation, we can work on finding an alternative date (depending on availability). Please consider checking your health conditions before departing. 

 


 

CHECK OUT

LATEST CHECK OUT TIME: 12:00 P.M.

You may check out at or before 12:00 p.m. only. With new disinfection procedures, the cleaning process for the chalets will take more time. 

Please ensure that all your belongings are packed and not left behind before leaving the chalet.

Please place the chalet key at the designated point by the chalet's entrance. 

 

 


 

Wash your hands often with soap or hand sanitiser.

Wear face masks, when necessary.

Maintain social distancing and avoid crowded places.

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